How we handle your information.

Last updated: 13 June 2026

YH Private Sydney respects your privacy and is committed to handling personal information carefully, lawfully and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, communicate with us, make a booking, or use our services.

In this policy, “YH Private Sydney”, “we”, “us” and “our” refers to the business operating the website and services at yhprivate.com.au. The relevant legal entity and billing details will be provided on the invoice issued after an enquiry or booking is confirmed.

1. The personal information we collect

We may collect personal information including:

• your name;
• phone number;
• email address;
• preferred method of contact;
• booking or enquiry details;
• pick-up and drop-off locations;
• travel dates and times;
• flight details, where relevant;
• vehicle preferences;
• details provided by assistants, hotel staff, concierge teams, travel coordinators or other authorised representatives;
• billing, payment or invoicing information;
• communication history relating to your enquiry or booking;
• any other information you choose to provide to us.

We only collect information that is reasonably necessary for arranging, managing and delivering our services.

2. How we collect personal information

We may collect personal information when you:

• submit an enquiry through our website;
• contact us by email, WhatsApp, phone, social media or another communication channel;
• make or discuss a booking;
• communicate through an assistant, hotel, concierge, travel coordinator or other representative;
• provide information needed to coordinate a journey;
• interact with our website or digital services.

Where practical, we collect personal information directly from you. In some cases, information may be provided by someone arranging transport on your behalf.

3. Why we collect and use personal information

We collect and use personal information to:

• respond to enquiries;
• arrange and manage bookings;
• coordinate drivers, vehicles and schedules;
• confirm pick-up and drop-off details;
• communicate booking updates;
• provide customer support;
• manage invoicing, payment and administration;
• maintain internal records;
• improve our services and client experience;
• comply with legal, regulatory, insurance or accounting requirements.

We do not sell personal information.

4. Payments and invoicing

Payments are currently arranged by invoice or payment link after an enquiry or booking has been confirmed.

To make payment easier and reduce friction for clients, we may use online payment providers, accounting platforms, invoicing software or other payment systems. These providers may collect or process payment-related information in accordance with their own privacy and security practices.

We do not intentionally collect or store full card details unless this is handled securely through a recognised payment provider.

5. Booking and operational systems

To manage enquiries, bookings and client communication, we may store personal information in systems such as email, Airtable, accounting software, payment platforms, communication tools, website forms and other operational systems.

We use these systems to keep track of enquiries, bookings, schedules, client preferences, invoicing and service delivery.

6. Disclosure of personal information

We may disclose personal information where necessary to provide our services, including to:

• drivers or vehicle providers involved in your booking;
• hotels, concierge teams, assistants, travel coordinators or representatives involved in arranging your transport;
• payment, accounting, booking, communication or technology providers;
• insurers, professional advisers or legal representatives;
• regulators, authorities or other parties where required by law.

We only share the information reasonably needed for the relevant purpose.

7. Website, cookies and analytics

Our website may collect limited technical information, such as your device type, browser, IP address, pages visited, referral source and general website usage data.

We may use cookies, analytics tools, advertising pixels or similar technologies to understand website performance, improve user experience, measure enquiries, support marketing activity and improve our services.

These tools may be provided by third parties such as analytics, advertising, website hosting or technology providers.

You can adjust cookie settings through your browser.

8. Marketing communications

We may contact you about our services where you have made an enquiry, used our services, or otherwise agreed to receive communications from us.

You can ask us to stop sending marketing communications at any time.

9. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored in secure digital systems, email accounts, booking tools, customer management systems, accounting platforms, payment systems or other service-related systems.

No method of transmission or storage is completely secure, but we take reasonable measures to protect the information we hold.

10. Overseas disclosure

Some of the systems or technology providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is handled appropriately and in line with applicable privacy obligations.

11. Accessing or correcting your information

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact us using the details below. We may need to verify your identity before responding.

12. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can review and respond.

We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

13. Contact us